Plano is experiencing disruptions with its water meter system due to technical issues, costing hundreds of thousands of dollars, a city spokesperson said. In 2019, Plano upgraded to digital water meters, a major investment for the city. "It was about $10.6 million for all the units and the installation," city representative Steve Stoler said.

A technology issue has caused Plano’s entire water meter system to collapse. The problem will cost the city hundreds of thousands of dollars to pay for staff to manually read water meters for two years.

The city of Plano approved $765,000 to hire more water meter technicians after a recent glitch with its electronic readers.

Plano's digital water meters, upgraded in 2019 for $10.6 million, are experiencing major failures, with about 90% of the units not working.